Article ID : 00197149 / Last Modified : 30/08/2021

How to troubleshoot when audio is heard from both the TV and Sound Bar

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    Follow these steps if the TV and Sound bar are connected with and HDMI cable and audio comes out of the TV's built-in speakers and the Sound Bar at the same time.

    1. On your Sound bar, make sure the Control for HDMI function is on.
      NOTE: For details about setting the Control for HDMI function, refer to the product manual.
    2. Turn the Sound Bar off and on.
      1. Using the TV remote control, turn the TV off.
        NOTE: Check if the Sound Bar turns off at the same time.
      2. If the Sound Bar doesn't turn off, use the Sound bar remote control to turn the Sound Bar off.
      3. Using the TV remote control, turn the TV on.
        NOTE: Check if the Sound Bar turns on at the same time.
      4. If the Sound bar doesn't turn on, use the Sound bar remote to turn the Sound Bar on.