Article ID : 00198348 / Last Modified : 13/06/2018

Sound cuts out on the headphones (WH-L600)

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Depending on the product environment, distorted or intermittent sound (sometimes with noise) can occur. Check the following symptoms and the solutions.

  • Battery of the headphones might be low
    • Charge the battery of the headphones.
  • Check your environment
    • Make sure there are no other wireless devices using the 2.4 GHz wireless frequency band or a microwave oven active around the processor and headphones.
    • Change the position of the processor.
  • You might have selected a different input
    • When the input of the processor is ANALOG, set the GAIN switch on the processor to LO.
  • The volume level is too loud and causes the sound to distort
    • If you connect the headphone jack of the AV device to the AUDIO IN jack of the processor, decrease the volume level on the connected AV device.
  • The audio output signal frequency is too high
    • This system is compatible with 96 kHz. Set the output signal to 96 kHz on the device connected with the processor. When inputting a 192 kHz signal, sound may be output for a moment. It is not a malfunction.
  • Trying the OPT terminal
    • If there is an OPT terminal on the connected device, use a OPT cable to connect the device with the processor, and set the input of the processor to OPTICAL.
  • Is the power indicator still off after you sufficiently charge the battery?
    • ​​​​​​​Take your headphones to your nearest Sony dealer.