Article ID : 00199635 / Last Modified : 22/06/2018

I cannot update the camera system software (Firmware).

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If the camera system software (firmware) cannot be updated, check the following.

When the update will not start:

Check the check items below.

  • Check the power source.

    Make sure that there is sufficient battery power or that the camera is properly connected to the AC Adaptor.
    The update will not start if the remaining battery level is below 3 ().
  • Check the USB connection.

    Make sure that the camera is connected to the computer using the supplied USB cable in the Mass Storage mode.

    1. Remove the USB cable from the computer.
    2. Turn on the camera and ensure the USB Connect setting in the camera menu is set to Mass Storage.
    3. While the camera is turned on, connect it to the computer with the USB cable and open the download file again.
    4. If your computer has multiple USB ports, retry Steps 1-3 with a different USB port.
  • Check the download file.

    Make sure that the downloaded file is the right one for the camera and the computer.

    • Download files differ by camera. The update will not start if the download file does not match the camera model.
    • There are different download files for Windows (file extension .exe) and Mac (file extension .dmg).

When you are using macOS 10.13 (High Sierra) and a message informs you that the camera to be updated could not be detected:

You need to run “DriverLoader_1013” on your Mac before connecting the camera to the computer via USB.

Refer to the following page for details.

Try updating again after running “DriverLoader_1013.”

When the update cannot be completed (the camera screen goes black and there is no response for at least 15 minutes, etc.):

Try updating again by performing the following steps.

  1. Remove the USB cable from the computer.
  2. Remove the battery pack and reinsert it after several minutes.
  3. Restart the computer.
  4. Turn on the camera and ensure the USB Connect setting in the camera menu is set to Mass Storage.
  5. While the camera is turned on, connect it to the computer with the USB cable and open the download file again.