Article ID : 00229919 / Last Modified : 13/02/2020

No sound is output or the headset doesn't work when using only one side of the wireless headset

    If you are using the Google Assistant function on the headset, it will be setup to use either the left (L) or right (R) side (not both sides). If you wish to use only one side of the headset, you must use the side setup with the Google Assistant function.  You cannot use only the side that is not setup with the Google Assistant function. 

    If you want to use the other side of the headset, change the settings of the Google Assistant function on the Sony | Headphones Connect app to use the side you want to use.