Article ID : 00235700 / Last Modified : 28/11/2019

Unable to transfer content from a computer to the Walkman player.

    Follow these steps to troubleshoot this issue.

    1. Make sure you are using the USB Type-C cable included with player to connect to the computer.
    2. In the Use USB for menu, select File Transfer, and tap OK
       

     If the Use USB for menu does not appear, check the following.

    • Swipe the Home screen upwards and then tap the menu items in the following order, Settings Connected devicesUSB.
    • Make sure that the cable is securely connected to the computer.
    • Transfer may not be possible when using a USB hub. Make sure the USB Type-C cable is connected directly to the computer's USB port.

    Refer to this video tutorial on how to transfer music content to the Walkman.

    Tutorial:
    Learn how to turn captions on or off when watching Internet videos from YouTube