Article ID : 00236235 / Last Modified : 26/06/2020

The touch screen of the Walkman does not work.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    Depending on what you see when you tap the screen, follow the steps listed:

    When the tapped point is surrounded by a green frame:

    The screen operations change as follows when the TalkBack function is On:

    • Scroll: Using two fingers
    • Selection: Tap once, and double tap when surrounded by a green frame

    Change the TalkBack function to Off and see the issue goes away. 
    You can turn the TalkBack function Off using either of the following methods: 

    • Press and hold the + (volume) and  (volume) buttons for three seconds.
    • Turn the function Off from the setting menu:
      1. Swipe the Home screen upwards, then select Settings.
      2. Select Accessibility — TalkBack.
      3. Turn TalkBack to Off.

    When there is no green frame at the tapped point:

    Update the Walkman player to the latest firmware version. After the update is completed, restart the player, then check if the issue was resolved.