14 November 2019
Thank you for your interest in Sony products.
Sony has recently become aware that some units of the E-mount lens FE 16-35mm F2.8 GM “SEL1635GM” for Interchangeable Lens Digital Camera αTM (Sales start: July 28, 2017) may cause the camera to be inoperable or the function of the rear monitor of the camera may be affected, when the lens is attached.
Sony will offer free inspection and free of charge repairs for the affected lenses.
We apologise for any inconvenience caused and thank you for your understanding and cooperation.
[Applicable Model and Serial Number]
E-mount lens FE 16-35mm F2.8 GM “SEL1635GM” for Interchangeable Lens Digital Camera αTM
To determine whether your E-mount lens FE 16-35mm F2.8 GM “SEL1635GM” for Interchangeable Lens Digital Camera αTM may be affected, click here to validate the serial number.
[How to check the serial number]
The serial number can be found on the model plate located at the bottom of the lens.
[Period of Free Repair Service]
Until March 31, 2024
*The symptom eligible for free repair is caused by a failure of specific electrical printed circuit board. If the lens failure is caused by any other components, these would need to be repaired first. In such cases there may be a cost associated with the repairs. (added on December 13, 2019)
For any questions, please contact your local Sony service centre. A list of the Sony service centres can be found in the service centres’ page.