Article ID : 00246644 / Last Modified : 05/06/2020

How to reset or initialize the headset (WF-SP800N)

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.


    Resetting the headset

    1. Place the headset into the charging case, leave the lid of the charging case open, then hold your finger to the touch sensor on the left unit for about 20 seconds.

    2. Release your finger when the indicator (red) of the headset turns off after flashing.

    3. Hold your finger to the touch sensor on the right unit for about 20 seconds.

    4. Release your finger when the indicator (red) of the headset turns off after flashing.
      NOTE: If the indicator (blue) on the headset flashes, the headset may not have been reset properly because the headset moved in the charging case. Perform the resetting operation again.

    NOTES:


    Initializing the headset to restore factory settings

    1. Place the headset into the charging case, leave the lid of the charging case open, then hold your fingers to the touch sensors on both the left and right units of the headset for about 10 seconds.
      NOTE: Check that the indicators (red) on both the left and right units of the headset light up before you hold your fingers to the touch sensors on both the left and right units of the headset.

    2. Release your fingers within 10 seconds after the indicators (red) of the headset start flashing.

    3. The indicators (blue) flash 4 times, and the headset is initialized.

    NOTES:

    • This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.
    • If you have updated the software after purchasing the headset, even if you initialize the headset, the software is retained updated.
    • You can also view this video tutorial on how to initialize the headset.


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