Article ID : 00266411 / Last Modified : 30/08/2021

Sound from the Sound Bar is interrupted while it is connected using a home network.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    If you connect the Sound Bar and wireless router in the 2.4 GHz bandwidth without an internet connection and play music using your home network, sound from the Sound Bar may be interrupted. To avoid this issue, connect the Sound Bar to the internet, or connect it to a network in the 5 GHz bandwidth.

    Note: For how to connect to a network, refer to the Sound Bar Help Guide.