Article ID : 00267456 / Last Modified : 27/08/2021

"USB device not support" message is displayed on the car audio while playing via HDMI.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    This issue can occur when you connect a USB cable for a power supply of an HDMI source device to the USB port of the unit.

    To avoid this issue, connect the HDMI source device to a different power supply, or change the USB cable to another cable which only passes through the power supply.