Article ID : S500006777 / Last Modified : 11/04/2018

What to do if video cannot be captured from a DV device installing Windows® XP Service Pack 2 (SP2)?

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After the installation of Windows® XP Service Pack 2 (SP2), video cannot be captured from a DV device.

To resolve this symptom, please download the latest Click to DVD Version 2.1 Upgrade:

Important:
- During the installation of this update, please log in as the Administrator or as a user with Administrative rights.
- To ensure that no other program interferes with the installation, save all work and close all other programs. The Taskbar should be clear of programs before proceeding.

In the Downloads section, please select Notebook and proceed with the steps below:
1. Move the cursor to the relevant Notebook Series and click the model of the VAIO computer.
2. Locate Click to DVD Version 2.1 Upgrade and proceed as per instructions on the screen.

Note:
- For Click to DVD version 2.0 or Click to DVD version 2.1.00 please upgrade to Click to DVD version 2.1.02.