Article ID : S500007213 / Last Modified : 11/04/2018

What is the support for VAIO PCs sold out of the country (J-VAIO, US-VAIO and Euro-VAIO)?

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Does Sony support the VAIO PCs which are sold out of the original country (J-VAIO, US-VAIO and Euro-VAIO)?

The VAIO-Link does not support these VAIO models. Contact the service representative in the area where you purchased your VAIO PC.
* In Japan: VAIO Customer Link URL: http://www.vaio.sony.co.jp/
* In the United States: Sony's Online Support (SOS) URL: http://www.ita.sel.sony.com/support/pc/reaching.html
* In Europe: VAIO-Link (TRC-Europe) URL: http://www.vaio-link.sony-europe.com

[Remarks]
>> Each technical response center has the equipment and information to support only domestic VAIO PCs. For this reason, each technical response center cannot support VAIO PCs sold out of the country.
>> Each technical response center has the organization to repair only domestic VAIO PCs. Therefore, if a PC has a problem, it cannot be repaired out of the country from where you purchased it.
>> Sony does not offer worldwide warranty (the warranty where you can get the same support from all over the world).