Article ID : S500008683 / Last Modified : 11/04/2018Print

Why is the playback not smooth - audio and video freezes or skips sometimes?

The audio and video freeze or skip sometimes.

    Depending on the hardware specifications of the VAIO computer, users may experience sound interruptions and or dropped frames when playing back a BD title encoded in VC1 or H.264 with very high bit rates.


    • Users need a BD-capable drive to playback BD movies. Refer to the online specifications to determine if the VAIO computer is equipped with a BD drive. 
    • Before troubleshooting BD playback symptoms, ensure that VAIO Update is performed for the latest updates for the VAIO computer.