Article ID : S500011016 / Last Modified : 11/04/2018

What to do if the VAIO computer is unable to resume from power-saving mode?

The VAIO computer is unable to resume from Standby mode, Sleep mode or Hibernation mode.

Applicable Products and Categories of This Article

Please check the following when this symptom occurs.


■ Remove all peripheral devices and additional devices.
■ Initialize the settings of BIOS.
■ Pause running the general programs.
■ Install the latest upgraded programs.
■ Remove the installed programs.
■ Confirm the running state after restoring installation.




Remove all peripheral devices and additional devices.

Please remove all the peripheral devices such as printer, other USB devices and PC card.
If there is a memory device, please remove it and check its working state.


Initialize the settings of BIOS.

Please try to initialize the settings of BIOS.
Please refer to the attached instructions or on-line help for the procedures.



Pause running the general programs.

The VAIO computer may be affected by the general programs running in the background.
Please refer to the steps below to end these programs.



Install the latest upgraded programs.

Please confirm whether the latest programs of image driver, graph driver or BIOS upgraded suitable for the VAIO computer are published. If so, please confirm the running state of the VAIO computer after installing the upgraded programs.
For more details, please refer to the solution below.



Remove the installed programs.

Some installed software may be incompatible with the Power-saving Mode of  the VAIO computer.
Please confirm the running state of  the VAIO  computer after the installed software has been removed.



Confirm the running state of the restore installation.

If the above operations do not improve the situation, please check the running state of the restoring installation.


Note 
In order to find out the causes of the symptoms before restore installation, please confirm the running state of the VAIO computer after restore installation.
Please confirm the running state of  the VAIO computer when without any installed software or upgraded peripheral devices.
If  the VAIO computer does not display such symptoms when there are no installed software or upgraded peripheral devices, the cause may be the latest added software or devices.