Article ID : S500014296 / Last Modified : 11/04/2018

How to troubleshoot VAIO Recovery Center problems?

Troubleshooting VAIO Recovery Center problems

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Note:
For details on how to recover your computer, please check on how to use VAIO Recovery Center

Unable to perform a system recovery

Receive the error message Cannot use this recovery disc for this computer or This program cannot be used for this computer 

  1. Try a system recovery from the recovery discs and also from the factory-preconfigured hard disk recovery partition ( F10 recovery  option). If this error happens with  F10 recovery  option, go to step 4 below.
  2. If F10 recovery option is not possible (for e.g., user deleted the hard disk recovery partition when installing a retail Operating System), please go step 4 below.
  3. Ensure that  the correct recovery discs for the model was used. If user does not have the correct recovery discs for the model but the Hard Disk Drive recovery partition is still operational, please perform an  F10 recovery  and create new recovery discs.
  4. If tried all the steps above but still unable to perform a recovery from either the recovery discs or F10, please contact Customer Support.
Receive errors 305 (e.g.: '305:69'), 323 (e.g.: '323:52') or 403
  1. Run the system recovery from the recovery discs and also from the factory-preconfigured hard disk recovery partition ( F10 recovery  option). if possible.
  2. Try both the C recovery as well as the Complete recovery options of the VAIO Recovery Center Wizard.
  3. If the issue persists, run the VAIO Hardware Diagnostics option available within the VAIO Recovery Center Wizard and execute the HDD test to check your hard disk for errors..
  4. If the HDD test gives an error, please contact Customer Support.
  5. If the HDD test passes but still unable to perform the system recovery, please contact Customer Support.
Unable to recover the computer because the user deleted the original harddisk recovery partition (for e.g. during the installation of a non-preinstalled operation system) without first creating the recovery discs
  1. Please contact SONY Service Center to purchase recovery discs for the computer.


Receive an error message when reinstalling the VAIO supplied programs or drivers 

Receive the error message This program cannot be used on this computer

  1. If this error happens while attempting to reinstall the VAIO programs and drivers from the Hard Disk Drive recovery partition (that is; when not using a recovery disc), then go to step 3.
  2. If the error happens when using a re