Article ID : S500022249 / Last Modified : 11/04/2018

Why pairing cannot be done?

Pairing cannot be done.

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Please check the following:
  • Start Pairing from the state of turning off the power.
  • Bring the Bluetooth headphones and the Bluetooth device closer together.
  • Check if the Bluetooth profiles of Bluetooth devices to be paired are the same. Pairing cannot be done with different profiles.
  • Pairing cannot be done if the Bluetooth device to be paired is equipped with a receiver function only.
  • If pairing is not established within about 5 minutes, pairing mode will be cancelled and the Bluetooth headphones will turn themselves off. In this case, perform pairing procedure again.