Article ID : S500025104 / Last Modified : 11/04/2018

My computer freezes after logging-in to Windows 8.

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NOTE: Not all but some computers with Windows 8 operating system may experience this issue.

The computer freezes after logging in to Windows 8.
Some of the symptoms that occur are:

  • The touchpad cursor does not move and is not responding.
  • The HDD LED Indicator is permanendtly lit.
  • The screen goes blank.
  • When restarting, the screen goes blank.
  • When checking Task Manager, you can see the McAfee Online Child Protection (MOCP) is using excessive CPU and memory.

McAfee has confirmed the issue and has released a solution to fix the problem. For further details about the issue and the solution, please refer to the link below.

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101497