Article ID : S500025520 / Last Modified : 11/04/2018

Why can't the product key be entered at the time of Windows® installation?

Applicable Products and Categories of This Article

The product key cannot be entered at the time of Windows® installation.

Due to the specifications of Windows®, there are some characters that cannot be entered on the product key entry window of Windows®.
The product key should consist of alphabets and numerics only.

Please check the characters that are entered when this symptom occurs.