Article ID : S500031592 / Last Modified : 11/04/2018

Why does an error message appear when using Windows Media Player with an attached secondary monitor?

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Err Msg: wmplayer.exe - Application error. The command of 0x566d28e9 referred to the memory of 0x56ad3f78. The memory could not become read. To finish the program, click OK.

Follow the steps below to resolve this symptom:
1. Start Windows Media Player.
2. From the Tools menu, click Options.
3. Click the Performance tab and click Advanced.
4. Disable the Display full-screen controls option.