Article ID : SX649004 / Last Modified : 17/09/2018

The touchpad of the right main unit doesn't respond (Xperia Ear Duo)

    You may experience that the right touchpad of your Xperia Ear Duo doesn't seem to work well or doesn't respond at all.

    Try these methods one after the other. Verify whether the problem was solved after each method, before trying the next one.

    • Charge the charging case.
    • Check that there are no objects in the charging case that don't belong there. Then place the right main unit in the charging case, and let it charge for 5 seconds.
    • Check if the LED indicator of the right main unit lights up. If the LED is red, continue charging until the LED turns orange or green.
    • Remove the right main unit from the charging case.
    • If the LED of the right main unit flashes twice in white, the right main unit is on.
    • When sliding your finger along the touchpad, make sure that you move your finger firmly and not too quickly. Do not swipe as you would on a touchscreen.
    • Make sure that you don't tap the touchpad too quickly or too slowly, especially when you double-tap or triple-tap. Try to make each tap more distinct than you would on a touchscreen.
    • If the touchpad still doesn't respond, restart the right main unit. If restarting doesn't solve the problem, perform a factory data reset of the right main unit.
    • If the LED of the right main unit flashes twice in white, the problem should be solved.

    If none of the methods above solved the problem, follow these steps

    Try these methods one after the other. Verify whether the problem was solved after each method, before trying the next one.

    • Turn off Bluetooth in your phone or tablet, and then turn it back on again.
    • Restart the right main unit and then pair and connect the Xperia Ear Duo to your device.
    • Android devices only: Force close the Xperia Ear Duo App using Settings > Apps & notifications > App info > Xperia Ear Duo > FORCE STOP.
    • Restart your phone or tablet.
    • Uninstall the Xperia Ear Duo app and then install it again from Google Play Store or App Store.
    • If these actions didn't solve the problem, contact us.

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