Article ID : SX658004 / Last Modified : 18/07/2018

Why does the video I recorded hang or skip when I watch it? (Xperia XZ2 & Xperia XZ2 Compact)

    When you have recorded a video under certain conditions, you might experience that the video gets stuck, hangs, freezes or skips when you try to watch it. This issue will be addressed in a coming software update.

    Note! Software updates are released at different times depending on the operator, market, region or country. Therefore, we cannot give you an exact date for when a specific update will be available for your device. In addition, network operators and specific markets may choose not to use the updates for specific models.