Article ID : SX915204 / Last Modified : 03/06/2019

Why can't I unlock the screen after a restart? I cannot unlock the screen after having changed preferred network type and restarting the phone. How can I fix this? My Dual SIM phone restarted after I changed preferred network type, and now I cannot unlock

    Solution

    You might experience that cannot unlock the screen of your Dual SIM phone after you changed Preferred network type in Settings and the phone restarted.

    This is a known issue caused by the Carrier Services app from Google. The issue has been fixed in version 23.0.245332218-carrierservices_V23G_RC13 of the app. To remedy the problem, you can update the Carrier Services app from Google Play Store.