Frequently Asked Questions about PS-LX3BT / PS-LX5BT Bluetooth Turntables

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This page provides answers to the most common questions about using the PS-LX3BT and PS-LX5BT Bluetooth turntables.

Whether you are playing records, recording vinyl to a computer, or listening through Bluetooth speakers or headphones, you can use this page to check what the turntable supports and how to fix common issues.

It covers topics such as supported record speeds, computer recording, Bluetooth connection behavior, sound and volume issues, and what to do if the platter or tone arm does not work as expected.

Use the links below to jump directly to the question you need help with.

Questions on Playback / Recording

1. Can I play 78 rpm records on this turntable?
2. Is there an app I can use to record my records on a computer?
3. Can I record my records in Hi-Res quality?
4. Which computer operating systems are supported?
5. I can’t hear my record on my computer while recording, what should I do?
6. The platter is not spinning, what should I check?

Questions on Bluetooth

7. Does the turntable support the LDAC Bluetooth codec?
8. Does the turntable support the AAC Bluetooth codec?
9. I can’t connect the turntable to my Bluetooth device.
10. The turntable is connected to the wrong Bluetooth device.
11. Can I connect the turntable to a smartphone, TV, or computer via Bluetooth?
12. The Bluetooth connection range is shorter than expected.
13. I can’t adjust the volume when using Bluetooth headphones or speakers.
14. There is no sound, or the sound is distorted when using Bluetooth.

Questions on Supplied Items / Replacement Parts / Repair

15. Can I use a stylus that is not specifically made for this turntable?
16. Can I replace the cartridge with a different type?
17. The stylus came off when I removed the protective cover, what should I do?
18. What should I do before sending the turntable in for repair?

About Playback and Recording (PS-LX3BT / PS-LX5BT)

Q1. Can I play 78 rpm records on this turntable?

A1. 78 rpm records cannot be played. The turntable only supports 33 rpm and 45 rpm.

Q2. Is there an app I can use to record my records on a computer?

A2. We do not provide dedicated recording software for this turntable. You can use third-party recording applications on your computer.
Hint: Audacity is a commonly used audio recording application and can be used with this turntable. You can download it from the Audacity website.

Q3. Can I record my records in Hi-Res quality?

A3. The turntable does not support Hi-Res recording.

Q4. Which computer operating systems are supported?

A4. The following computer operating systems are supported:

• Windows OS
  • Windows 11 (64-bit)
    Note: The latest service pack is required.
• macOS
  • macOS Ventura (13)
  • macOS Sonoma (14)
  • macOS Sequoia (15)

Notes:

• Only the operating systems listed in this article are supported. Other operating systems are not supported.
• This turntable uses the standard audio drivers built into Windows and macOS, so no special driver installation is required.
• Operation is not guaranteed on all computers, even if they use a supported operating system. In particular, we cannot guarantee compatibility with custom-built PCs, personal OS upgrades, or multi-boot environments.
• We also cannot guarantee stable operation when the computer is in sleep, standby, or similar power-saving modes.

Q5. I can’t hear my record on my computer while recording, what should I do?

A5. If you can hear the sound only after recording, but not while the recording is in progress, turn on Software Playthrough (or Input Monitoring) in your recording software. This allows the audio coming from the turntable to be played through your computer’s speakers or headphones in real time.

Note: The name and location of this setting may vary depending on the recording software you are using.

Q6. The platter is not spinning, what should I check?

A6. Check the following in order:

1. Make sure the drive belt is completely hooked around the motor pulley.
   Note: If the drive belt is not hooked or it is hooked on another place, the platter will not turn. For details on hooking the drive belt, refer to the Operating Instructions of the turntable.
   
   
   
2. Make sure the drive belt is not twisted.
   Hint: You can check the condition of the drive belt by removing the platter mat and slowly turning the platter by hand.
   
3. Make sure the Power On/Off button on the back of your turntable is set to ON.
4. Make sure the AC adaptor is firmly connected to a power outlet and the USB port on the turntable.
5. If the issue continues, reset the platter and tone arm to their default positions. This can help stabilize platter rotation and tone arm movement.
   1. Remove the string that is used to secure the tone arm.
   2. Press the UP/DOWN button to raise the tone arm.
   3. Slowly turn the platter 10 times clockwise by hand.
   4. Press the UP/DOWN button to lower the tone arm.

About Bluetooth (PS-LX3BT / PS-LX5BT)

Q7. Does the turntable support the LDAC Bluetooth codec?

A7. The turntable does not support the LDAC Bluetooth codec.
Hint: The turntable supports SBC (Subband Codec) and Qualcomm aptX audio.

Q8. Does the turntable support the AAC Bluetooth codec?

A8. The turntable does not support the AAC Bluetooth codec.
Hint: The turntable supports SBC (Subband Codec) and Qualcomm aptX audio.

Q9. I can’t connect the turntable to my Bluetooth device.

A9. If there are other Bluetooth devices nearby, turn off their Bluetooth function and then try pairing again.

Q10. The turntable is connected to the wrong Bluetooth device.

A10. During pairing, a nearby Bluetooth device may automatically connect to the turntable instead of the one you want. If this happens, turn off Bluetooth on the unwanted device and then try pairing again.

Q11. Can I connect the turntable to a smartphone, TV, or computer via Bluetooth?

A11. You cannot pair the turntable with a smartphone, TV, or computer via Bluetooth.
Hint: This turntable works as a Bluetooth audio sender, not a receiver. It can transmit sound to Bluetooth speakers or headphones, but it cannot receive audio from phones, TVs, or computers.

Q12. The Bluetooth connection range is shorter than expected.

A12. Wireless interference may be causing this issue. Try the following:

• If other devices are connected to the turntable or to the connected Bluetooth speaker or headphones, disconnect them.
• Plug the turntable into a wall outlet that is not shared with a microwave oven.
• Place the turntable on a non-metallic surface.

Q13. I can’t adjust the volume when using Bluetooth headphones or speakers.

A13. This issue may occur if you are using speakers or headphones that meet either of the following conditions:

• The speakers or headphones don't have buttons or keys to adjust the volume
• Some Bluetooth speakers or headphones have volume buttons, but they do not control the volume of the Bluetooth audio coming from the turntable.

Hint: AVRCP (Audio/Video Remote Control Profile) is a Bluetooth feature that allows a playback device to control functions such as play, pause, and volume. Even if your Bluetooth speaker or headphones support AVRCP, this turntable does not. This means the speaker or headphones cannot control the turntable’s volume or playback. Volume must be adjusted directly on the speaker or headphones instead.

If you are using Sony speakers or headphones that do not have buttons or touch sensors for AVRCP control, they can adjust their own volume internally, so this issue will not occur.

Q14. There is no sound, or the sound is distorted when using Bluetooth.

A14. Try the following:

• Press the BLUETOOTH button on the turntable to turn Bluetooth off, then press it again to turn Bluetooth on.
• To avoid these issues, turn on the speaker or headphones first and let them wait for a Bluetooth connection. Then press the BLUETOOTH button on the turntable to connect.

About Supplied Items / Replacement Parts / Repair (PS-LX3BT / PS-LX5BT)

Q15. Can I use a stylus that is not specifically made for this turntable?

A15. Use only a stylus that is designed specifically for this turntable. Other styluses are not supported. To purchase a replacement stylus, contact your dealer or visit the Sony customer support website.

Q16. Can I replace the cartridge with a different type?

A16. This turntable is calibrated for the factory-installed cartridge. Using a different cartridge type is not supported.

Q17. The stylus came off when I removed the protective cover, what should I do?

A17. When attaching or removing the stylus protective cover, slide it horizontally.

If you pull the stylus protective cover vertically, the stylus may come off together with the cover. If this happens, follow the steps below to reattach the stylus and the protective cover.

1. Attach the stylus protective cover to the spare stylus.
2. Hold the cartridge body with one hand, then insert the tab on the stylus into the slot on the cartridge.

For additional details, refer to the following section in the Operating Instructions: 'Replacing the Stylus → To attach the replacement stylus'.

Q18. What should I do before sending the turntable in for repair?

A18. Sending the turntable while it is fully assembled can cause damage. Before shipping it, remove the parts and pack everything securely.

1. Put the stylus protective cover on the stylus. If you do not have the cover, wrap the stylus carefully so it cannot hit anything during transport.
2. Remove the platter mat and the platter from the turntable, and place the drive belt on the back of the platter.
   For details, refer to 'Assembling the Turntable' in the Operating Instructions.
3. Secure the tone arm so it cannot move. Pass a soft string through the hole below the tone-arm rest and tie the tone arm to the rest.
4. Pack all parts so they do not touch or hit each other during shipping.
   Hint: We recommend keeping the original packaging and using it whenever you transport the turntable.