Sony
Sign in
  • Register
  • Registered Products
  • Register a new product
  • Orders
  • Account Information
  • Newsletter Subscription

Search History

Products

Support

      • TVs
      • Home Theatre & Soundbars
      • Blu-ray Disc & DVD Players
      • Headphones
      • Portable Audio Player
      • High-Resolution Audio
      • Wireless Speakers
      • 360 Reality Audio
      • Audio Systems
      • Audio Components
      • Digital Voice Recorders
      • Boomboxes, Radios & Portable CD Players
      • Home Theatre & Soundbars
      • Microphones
      • Gaming Gears
      • Interchangeable-lens Cameras
      • Lenses
      • Compact Cameras
      • Vlog Cameras
      • Handycam® Camcorders
      • Action Cam
      • Cinema Line Cameras
      • Camera Accessories
      • Creators’ Cloud 
      • Camera Remote SDK
      • Car Audio
      • Memory Cards, Storage & Cables
    • All Products
      • All Products
    • Professional Products & Solutions
      • Professional Products & Solutions
  • Store
  • PlayStation
  • Support
    • Sony Group Site
      • Sony Group Site
    • Sony Design
      • Sony Design
    • Sony Professional
      • Sony Professional
    • PlayStation
      • PlayStation
    • Sony Pictures
      • Sony Pictures
    • Sony Music
      • Sony Music
    • Sony Foundation
      • Sony Foundation

Sony Support

Audio & Video

    Where is the model name located on my product

    All

    Firmware / SoftwareManualsQuestions & Answers
    Important Information

    Select your product type

    • Headphones

    • Home Video

    • Sound Bars & Home Theater Systems

    • Audio Components

    • Portable Music Players

    • Speakers

    • Audio Systems

    • Radios

    • Digital Voice Recorders

    • Boomboxes

    Recommended Articles

    Find what you are looking for...manuals, firmware, drivers, specifications and more
    Where can I buy a new or replacement remote control, cables, power parts and other accessories.
    Benefits for using Sony | Headphones Connect app
    Headphones Troubleshooting Guide
    Sound Bar Troubleshooting Guide
    Wireless Speaker Troubleshooting Guide
    One or more of the Internet video apps are missing.
    Cautions when charging the headphones: To protect headphones from accidents or malfunction caused by getting wet

    Models: 2196

    • Popularity
    • Alphabetical (A to Z)
    • Alphabetical (Z to A)
    • WH-1000XM4
      Firmware / SoftwareManualsQuestions & Answers
    • WF-1000XM4
      Firmware / SoftwareManualsQuestions & Answers
    • WH-1000XM5
      Firmware / SoftwareManualsQuestions & Answers
    • WF-1000XM5
      Firmware / SoftwareManualsQuestions & Answers
    • WH-1000XM3
      Firmware / SoftwareManualsQuestions & Answers
    • WF-C500
      Firmware / SoftwareManualsQuestions & Answers
    • WF-C700N
      Firmware / SoftwareManualsQuestions & Answers
    • WH-CH520
      Firmware / SoftwareManualsQuestions & Answers
    • LinkBuds S / WF-LS900N
      Firmware / SoftwareManualsQuestions & Answers
    • PS-LX310BT
      Firmware / SoftwareManualsQuestions & Answers

    Important Information

    • Notice to customers using Wireless Stereo Headset, WI-SP510
    • Notification for connection issue of WF-1000XM3 and Apple devices using iOS13.1 - Updated on 5th Nov 2019
    • End of support notification for products using the Windows 8.1 operating system
    • Termination of the Sony Crackle Application
    • End of support notification for products using the Windows 7 operating system
    • End of support notification for products using the Windows Vista operating system
    • Windows 10 information - updated on 28th July 2015
    • Hoax SMS Warning – “You have been chosen to receive a free gift....tell us where to ship.”
    • Termination of Music Center on selected models of Multi-Channel AV Receivers and Wireless Speakers
    • Notice on Sony’s music management software SonicStage ™ "Search for Cover Art / More Info" service closure notice
    • Information about charging USB peripherals using Windows 8.1 PC - Updated on 13th February 2014
    • Notice of end of support for hardware and software products running on Windows XP

    Questions & Answers

    Sony Electronics Live Chat

    Start a live chat with our Support Team
    • How do I register a Sony product?
    • Where can I buy a new or replacement remote control, cables, power parts and other accessories.
    • Useful information about Walkman.
    • How can I compare Sony product specifications?
    • Sound Bar Troubleshooting Guide
    • Support Community

      A place where you can find solutions and ask questions

    • Warranty Information

      For information on Sony warranties

    • \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n

      Spare Parts Distributor

      To contact our Spare Parts Distributor

    • Contact support

      Contact our Support team

    • Support by Sony (Mobile App)

      Never miss an update again! Find information and receive instant notifications about your product

      Get it on Google PlayDownload on the App Store

    • Troubleshooting
    • Contact Us

    Videos

    [VIDEO] Bluetooth Series - How to pair devices
    > Watch this video in the article
    [VIDEO] Bluetooth Series - Essential troubleshooting
    > Watch this video in the article
    [VIDEO] Bluetooth Series - Connecting to a Windows computer or Mac
    > Watch this video in the article
    [VIDEO] Bluetooth Series - Pairing devices with NFC (Near Field Communication)
    > Watch this video in the article

    Please accept Youtube cookies to watch this video

    Access your cookie preferences below and make sure to switch on the Youtube cookie under the 'Functional' section.

    Find a Store

    • See Our Locations

    Support

    • Online Help
    • See Authorised Retailers
    • Support Community
    • Repair and Troubleshooting support
    • Warranty Information

    What's New

    • Promotions
    • Online Offers
    • Subscribe to Sony
    • Unsubscribe

    News & Info

    • Press Centre
    Australia
    • Professional Products & Solutions
    • Corporate
    • Careers
    • Contact Us

    Like us on Facebook

    Visit us on Facebook

    Subscribe on YouTube

    Visit us on YouTube

    Follow us on Instagram

    View on Instagram

    Instagram

    Follow us on Pinterest

    View Pins

    Pinterest

    Follow us on TikTok

    View on TikTok


    Sony Group Portal Site Sony Group Portal Site

    • TERMS & CONDITIONS
    • PRIVACY POLICY
    • PRIVACY COLLECTION NOTICE

    COPYRIGHT © 2023 SONY AUSTRALIA. ALL RIGHTS RESERVED.