Article ID : 00182156 / Last Modified : 16/08/2017Print

Notice on end of free repair service for VAIO Notebook Computer - VGN-CS series and VGN-BZ series - Updated on 22nd March 2017


    Dear Valued Sony VAIO customers

    The free repair service for VAIO Notebook Computer - VGN-CS series and BZ series will end on 31st March 2017.



    Dear Valued Sony VAIO customers,
    The notice of warranty extension for VAIO Notebook Computer - VGN-CS series and VGN-BZ series was announced last September 10, 2009. As a result of continuous analysis with the part supplier and monitoring of the market since the announcement, it turned out that some models of VAIO listed in the previous announcement may make a continuous noise while their cooling fans are revolving and same symptom may occur after the 2-year free repair period offered in the previous announcement. Therefore, Sony will offer an extension of free repair service until further notice.
    In addition, please click here to check for the models not covered in the previous announcement which may exhibit the same symptom.



    Dear Valued Sony VAIO customers,

    It has transpired that some VGN-CS series and VGN-BZ series VAIO notebook computers exhibit some uncharacteristic fan noise.

    Affected VAIO notebook computers may exhibit the following symptom:
    - Cooling fan starts to make an unusual noise

    Please click here to check the affected model list.

    For affected models highlighted in this notice, Sony will offer a free repair service for two years starting from the purchase date.

    Please contact the nearest Sony Service Center if your VAIO notebook computer exhibits the above-mentioned symptom.

    We apologize for any inconvenience this may have caused.

    Your understanding and cooperation on this matter will be greatly appreciated.

    (Privacy policy)

    Personal information, such as your name, mailing address and/or telephone number, provided to the Sony service centre shall be kept and used by Sony only for responding to your inquiries related to this announcement, the free repair service mentioned in this announcement and other related services. In certain cases, your personal information may be given to third-party companies to whom Sony has consigned certain elements of such service. In this event, Sony will ensure that such third-party companies abide by the same strict guidelines with regard to the use, storage and disposal of your personal information.


    *Please contact your local Sony service centre if you wish to inquire, modify, erase or suspend use of your personal information provided in connection with this announcement. (Please be advised that in the case of erasing or suspending use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.)