Sony SupportKD-65X8500C

    Article ID : 00072235 / Last Modified : 11/04/2018Print

    Error: Registration failed due to authentication error. Press RETURN (or BACK) to go back. when attempting to connect to a device using the Wi-Fi Direct feature

    Listed below are the causes for the error occurs and how to resolve the issue:

     Cause  Solution
    The television and the connected device are effected by the interference from other wireless devices or a microwave oven. Turn off the other devices surrounding the television or retry the connection setup.
    The wireless signal is weaker if there are objects blocking the signal or the setup is performed far from the television.  The recommended distance between the television and the connecting device is from 1-3 meters or 3-9 feet.
     Launched of other applications on the connecting device while setting up the connection or the connecting device is turned off due to no power  Make sure that the connecting device is turned on then reconnect the television and the connecting device again.