Some content or services are not available in the app

IMPORTANT: This article only applies to specific products. Please check the Applicable Products of this article.

Content, features, and system requirements for apps and network services are regularly updated. Over time, these updates may require more memory and processing power to:

• Display Content
• Play video and audio
• Navigate menus
• Use app features

If your TV has limited system resources, you may experience one or more of the following:

• Slow response to remote or on-screen actions
• Delayed screen transitions
• Content doesn't display
• Video or audio doesn't play
• App freezes or closes unexpectedly
• Error messages appear

Try these steps first

• Close the app, then open it again.
• Restart the TV (turn it off, then turn it back on).
• Update the TV software to the latest version.
• Adjust app settings (if available), such as lowering video quality.

If the issue continues

If the issue persists after completing these steps, the app or service may require more memory or processing power than the TV can provide.

This behavior is not considered a malfunction of the TV and may not be resolved through repair. We sincerely apologize for any inconvenience this may cause, particularly for our long-time users.

Alternative option

To continue using the service, you can connect an external streaming device that supports the app or feature.