Replacing the earpads on your headphones

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Before you start

Before replacing the earpads, make sure that the headphones are turned off.

Remove the earpads

Hint: You can view a video on how to remove the earpads in the Reference video section of this article.

1. Locate the claws by tracing the inside of the earpad cushion. There are six claws in total, viewable from the earpad cushion: two on the inside of the headphones, two on the top and bottom, and two on the outside. These claws are used to secure the earpad and headphones.
   
2. Check the correct way to hold the disassembling tool. Make sure to use the spatula side of the disassembling tool that does not have a bent tip. Be careful not to use the opposite side of the tool as it will damage the headphones.
   
3. Cautiously checking the position of the claw from the inside of the earpad cushion, use the disassembling tool to push the earpad inside to remove the claw from the headphones. Make sure you remove the claws in the following order:
   1. Two claws inside the headphones, viewable from the earpad cushion
   2. One claw each on the top and bottom
   3. Two claws on the outside

   Note: The location of the claws differs depending on the model.

   

   Note: When using the disassembling tool to push the earpad cushion, be careful not to apply too much force so as not to damage the headphones.

   

   Hint: Press the disassembling tool between the earpad and the headphones, then lift the frame of the earpad to remove the claws.
   

Install the replacement earpads

1. Check the condition of the cushioning material that protects the housing after removing the earpads. If the cushioning material comes off or it is not attached correctly, the noise canceling effect will not work well and cause the headphones to echo. When removing the earpads, the cushioning material may accidentally come off. If this happens, return it to the correct position by carefully checking the left and right sides of the material. Be careful not to touch any parts inside the headphones as this may cause a malfunction.

   Note: Depending on the model, the shape of the cushioning materials may differ, or no cushioning materials may be attached. Here are images indicating the cushioning materials with red circles:

   • WH-1000XM4
     
   • WH-1000XM5
     
2. Check the position of the claws on the new replacement earpad and temporarily place the earpad on the headphones.
   

   Note: Be careful not to put the earpads in the wrong direction. If the earpads are oriented in the wrong direction, the position of the claws will be misaligned with the headphones, making the earpads impossible to install.

   Hint for WH-1000XM4:

   For the left unit, attach the earpad so it aligns with the proximity sensor on the headphones. For the right unit, attach it by aligning the uneven parts on the top of the outer claw.

   

   
   Hint for WH-1000XM5:

   Check the L (Left) and R (Right) mark on the earpad, and fit the earpads so that the uneven parts on the left and right sides line up.

   

   
   Hint for INZONE H9 (WH-G900N):

   Attach the earpads by aligning the three uneven parts of the earpads (two on top, one on the bottom).

   

   

   Hint: Depending on the headphones, uneven indentations may help you check the position in addition to the claws that secure the earpads.

3. Tracing the inside of the earpad cushion with your finger and checking the position of the claws, press and insert the claws one by one into the earpad to attach the earpad to the headphones. Finally, gently pull the earpads to make sure that they are not floating on the headphones.
   

Reference Video

You can view a video on how to remove the earpads (using the WH-1000XM4 as an example):

Tip: Learn how to turn captions on or off when watching Internet videos from YouTube