Sony SupportXR-65A80J

Article ID : 00134579 / Last Modified : 02/12/2024Print

There is no picture when using an HDMI connection.

    Before You Start:

    This guide helps resolve issues when connecting a TV to an Audio/Video device via HDMI. If you're using an analog cable (composite or component), refer to the article on fixing "No Picture" issues. Make sure your TV has the latest system software, available on your model's support page.

    Steps to Troubleshoot HDMI Connection Issues:

    1. Check the TV Input:

      • Ensure the TV is set to the correct HDMI input. Use the (Input select) button on your remote to cycle through inputs until the correct one is displayed.
      • Confirm the connected device is turned on.

    2. For Google TV™ and Android TV™ Models:

      • Clear the data and cache from the ExternalinputServices app and re-establish the HDMI connection:
        1. Turn off all devices and disconnect the HDMI cables.
        2. Go to Settings via the Quick Settings or HOME button.
          • If the remote control has a Quick Settings (spanner or gear) button, press the Quick Settings button and select  Settings.
          • If the remote control does not have a Quick Settings (spanner or gear) button, press the HOME button and select  Settings.
        3. Depending on your TV type, navigate to
          • Select Apps → See all apps → Show System apps → ExternalinputServices → Clear data and Clear cache → OK.
          • Select Apps → System apps → ExternalinputServices → Clear data and Clear cache → OK.
        4. Restart the TV and reconnect the HDMI cables securely.
        5. Test the connection by switching to the HDMI input.

    3. For Other TV Models:

      • Disconnect and reconnect the HDMI cable, ensuring a firm connection.
      • Power off all devices, reconnect HDMI cables, and turn them back on.
      • If using an audio system between the TV and the source device, ensure the input settings match.

    4. Check Device Settings:

      • Confirm the connected device is set to output via HDMI and that the video format is compatible with the TV.
      • Some devices may output a video signal (1080/24p or 1080/30p) that your TV may not support. Try changing the video output format on the device.

    5. Connection Through A/V Receiver:

      • If connected through an A/V receiver, try connecting directly to the TV's HDMI input to bypass potential signal issues with the receiver.
      • Ensure the receiver supports HDMI passthrough (HDMI repeater).

    6. Power Reset:

      • Turn off both the device and the TV.
      • Unplug them for 30 seconds, then plug them back in and turn them on.

    7. Try a Different HDMI Cable:

      • Use a High-Speed HDMI cable with the "HDMI" logo for 1080p quality.

    8. Test Another Device:

      • If possible, test another HDMI device. If it works, your original device may be faulty.

    9. Reset TV to Factory Settings:

    If the issue persists after completing all steps, please contact us for further support.

    Proceed to Book Service Request form to submit your request.

    If you require phone support, please contact us at: 1300 137 669

    Operating hours: Monday-Sunday 9:00 am - 6:00 pm