Article ID : 00175986 / Last Modified : 24/09/2023Print

After turning on the TV, the screen immediately disappears and the power turns on again.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    If Picture reset mode is On and you disconnect and reconnect the power cord (mains lead) and then turn on the TV, the power goes in to standby for approximately 10 minutes to perform panel calibration.
    After panel calibration is complete, the power turns on again and the TV screen is displayed.

    This symptom can be avoided by setting Picture reset mode to Off.

    1. Open the Settings screen. How to access Settings
    2. The next steps will depend on your TV menu options:
      • Select System — Retail mode settingsPicture reset mode. (Android™ 10.0 or later)
      • Select Device PreferencesRetail mode settingsPicture reset mode. (Android 9)
      • Select Retail mode settingsPicture reset mode. (Android 8.0 or earlier)
    3. Select Off.