Article ID : 00378593 / Last Modified : 07/08/2026Print

    Troubleshooting Sony Account Sign-In Issues

    Sony Account is an account that you can use to sign in to multiple Sony Group services such as Creators' Cloud, Sound Connect App, etc.

    If you already have an account with an applicable Sony Group service, you can sign in using your registered email address and password at www.account.sony.com/.

    If you are having issues signing in to your Sony Account, please refer to the troubleshooting topics and steps below:

    If you are having issues with MySony Rewards Member Account (applicable for certain countries only) which is a loyalty program membership instead of Sony Account, please refer to the following information below instead:

    • Forgot password? Visit the MySony Rewards login page for your country and select Forgot your password to reset it.

    Country

    MySony Rewards Login page
    Singaporehttps://www.sony.com.sg/mysony/sg/loginredirect 
    Malaysiahttps://www.sony.com.my/mysony/my/loginredirect
    Thailandhttps://www.sony.co.th/mysony/th/loginredirect
    Philippineshttps://mysony.sony-asia.com/authorize/ph/loginredirect/
    Indonesiahttps://mysony.sony-asia.com/authorize/en-id/loginredirect/
    Vietnamhttps://www.sony.com.vn/mysony/vn/loginredirect
    • If you need to update the email address associated with your MySony account, please contact us for further assistance.