Article ID : 00150759 / Last Modified : 11/04/2018

Error: This device is not enabled to play protected content. appears when playing a video.

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IMPORTANT: Not all Blu-ray Disc players, home theater systems and TVs have Internet capabilities. To see if your Sony product has the functions described in this solution, check the specifications.

If you are trying to watch certain movies or TV shows on the Netflix app and receive either a Content Error or This device is not enabled to play this protected content error message, a communication gap has occurred between the device and Netflix. To resolve this issue, do the following:

  1. Using the remote control that came supplied with your unit, press the RETURN button two times to exit out of the above error message.
  2. Make sure that the latest software (firmware) update has been applied.
  3. Restart your modem and/or router.