Article ID : 00176680 / Last Modified : 11/04/2018

Error: Media player has stopped appears on the TV screen or the TV freezes and turns on and off while playing files from a USB device.

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If the error message Media player has stopped appears or the TV freezes and turns on and off during USB playback, try the steps below.

  1. Restart the TV.
  2. Connect the USB device to another USB port.
  3. Format the USB device.

    NOTES:

  4. Try a different USB device.
  5. If the issue is still unresolved, reset the TV to factory settings .

NOTES:

  • After completing this process, the Initial Setup screen displays.
  • Be sure not to turn the TV off during this period (it takes about 30 seconds) or press any buttons.

In addition, using a free third party software to create a new MKV file by re-multiplexing or remixing the file you want to play on the TV through USB connection will resolve the issue.