Article ID : 00106317 / Last Modified : 11/04/2018

What to do when there are lines in the screen, the screen is blurred, double images occur, or odd colors occur.

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Try a solution based on the issue you are experiencing:

NOTE:


Lines on the screen (vertical/horizontal lines, bands)
Image diagram of symptom
Lines on Screen

Press the HOME button on the remote to display the TV menu screen.

When the same issue occurs in the menu screen
Lines on Screen

There may be an issue with your TV. Follow these steps to troubleshoot:

  1. Restart the TV and check if the issue is resolved.
    1. Turn off the TV and unplug the AC power cord (main lead).
    2. Keep the TV unplugged for 2 minutes.
    3. Plug in the AC power cord (main lead) and turn on the TV to check its status.
  2. If the above steps does not help to resolve the symptom, the product may require service

When there are no issues on the menu screen
There may be issues with the broadcast signal source, Cable/Satellite box, IPTV, or other devices such as a DVD player.
Follow these steps to troubleshoot:

  1. Turn off any electrical or battery-operated devices that may be creating radio frequency (RF) interference.
  2. If using an antenna, broadcast signals are reflected by nearby mountain or surrounding tall buildings and may cause ghosting in the picture.
    It is recommended to adjust the antenna direction and location.
  3. Try plugging the power cord into a different electrical outlet and/or surge protector.
    These symptoms can occur if the electrical outlet is improperly wired or not producing the proper voltage.
    If using a surge protector or extension cord, it also could be faulty.

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Blurred screen (Blurry, Hazy, Dull)
Image

Press the HOME button on the remote to display the TV menu screen.

When the same issue occurs in the menu screen
There may be an issue with your TV.
NOTE: Images may look like they are trailing or the screen may be dark during use in a cold place. This is not a malfunction and will recover when the temperature rises back to normal.

  1. Restart the TV and check if the issue is resolved.
    1. Turn off the TV and unplug the AC power cord (main lead).
    2. Keep the TV unplugged for 2 minutes.
    3. Plug in the AC power cord (main lead) and turn on the TV to check its status.
  2. If the TV is connected to an active and stable Internet connection, install the latest TV software. Refer to the following FAQ.
    How to perform a software update.
  3. Clean the TV screen. Refer to the following FAQ.
    How to clean the television screen and cabinet.
  4. If the above steps do not help to resolve the symptom, the product may require service


When there are no issues on the menu screen
There may be issues with the TV settings, broadcast signal source, Cable/Satellite box, IPTV, or other devices such as a DVD player.

  1. For TVs with the Motionflow function, select Standard or Off.
  2. If using an antenna, broadcast signals are reflected by nearby mountain or surrounding tall buildings and may cause ghosting in the picture.
    It is recommended to adjust the antenna direction and location.
  3. The quality obtained from DVD discs recorded on home DVD recorders often varies due to different quality settings being used on the recorders.
    Picture quality from VHS tapes often appears to be significantly worse than other sources, symptoms often include grainy and watery picture.
  4. Reset your TV to the factory defaults. Refer to the instruction manual supplied with the product.

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Double images (Ghost image, Double image)
Lines on Screen

Refer to the following FAQ.
Picture and video on the TV is displayed doubly.

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Abnormal display
Image

Refer to the following FAQ.
The screen appears to have a cloudy, white shadow or bright spots when there is no input or when viewing very dark scenes.

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Grey screen
Image

If the display turns to grey when watching a TV program, try to perform the following.

  1. Reset the TV. For details on how to reset, see the FAQ below.
    How to reset an Android TV?
    How to perform a power reset on a Sony television.
  2. Update the software of your TV to the latest version.
    How to perform a software update.  

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Odd colours on the screen (Solarization, No color, faded, Intermixing/Spreading of color)
Lines on Screen

Press the HOME button on the remote to display the TV menu screen.

When the same issue occurs in the menu screen
There may be an issue with your TV.

  1. If your TV has a reset function for its picture settings, follow the instructions below to reset the settings.
    1. Press the OPTIONS button on the remote.
    2. Select Picture.
    3. Select Reset.
  2. Restart the TV and check if the issue is resolved.
    1. Turn off the TV and unplug the AC power cord (main lead).
    2. Keep the TV unplugged for 2 minutes.
    3. Plug in the AC power cord (main lead) and turn on the TV to check its status.
  3. If the TV is connected to an active and stable Internet connection, install the latest TV software. Refer to the following FAQ.
    How to perform a software update.
  4. If the above steps do not help to resolve the symptom, the product may require service


When there are no issues on the menu screen
There may be issues with the TV settings, broadcast signal source, Cable/Satellite box, IPTV, or other devices such as a DVD player.

  1. If your TV has a reset function for its picture settings, follow the instructions below to reset the settings.
    1. Press the OPTIONS button on the remote.
    2. Select Picture.
    3. Select Reset.
  2. Check that the overall connections are configured correctly. Click here for the connectivity guide.
  3. If using an antenna, broadcast signals are reflected by nearby mountain or surrounding tall buildings and may cause ghosting in the picture.
    It is recommended to adjust the antenna direction and location.
  4. Turn off any electrical or battery-operated devices that may be creating radio frequency (RF) interference.
  5. Reset your TV to the factory defaults. Refer to the instruction manual supplied with the product. 

Other screen issues

  1. If the TV is connected to an active and stable Internet connection, install the latest TV software. Refer to the following FAQ.
    How to perform a software update.
  2. Clean the TV screen. Refer to the following FAQ.
    How to clean the television screen and cabinet.
  3. If the above steps do not help to resolve the symptom, the product may require service

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