Article ID : 00145976 / Last Modified : 11/04/2018

The picture seems bright and faded when playing HDR contents.

Applicable Products and Categories of This Article

For models with HDR support
(X93xxC_X94xxC/X90xxC_X91xxC/S85xxC/X85xxC series)
This phenomenon will occur when playing back contents that are not marked by an HDR flag. To view the optimal picture quality, set the Picture mode to HDR-video mode as follows.

  1. Press the Home button on the remote.
  2. Select Settings.
  3. Select Picture & Display in the TV category.
  4. Select Picture Adjustments.
  5. Select Picture.
  6. Select Picture mode.
  7. Select HDR-Video.

NOTE: The HDR function will be added to this TV by software update. If HDR-video mode is not an available Picture mode, update the software, and then set to HDR-video mode.

For models without HDR support
(Other than X93xxC_X94xxC/X90xxC_X91xxC/S85xxC/X85xxC series)
When a TV that does not support HDR plays HDR contents, this phenomenon will occur. Please play back normal contents.