Article ID : 00151171 / Last Modified : 09/06/2019

FAQs about the power and charging of the SRS-X33, SRS-XB2 and SRS-HG1 Bluetooth speakers.

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Questions Answers
The CHARGE indicator does not light up and the battery will not charge.

If the orange CHARGE indicator does not light up in while charging, check the following:

  • Make sure that the micro-USB cable is firmly connected to the USB AC adaptor.
  • Make sure the USB AC adaptor is firmly connected to the speaker and the AC outlet.


  • If the speaker is connected to the supplied USB AC adapter while the power is on, the CHARGE indicator will not light up, but the battery will be charged.
  • If the battery is charged while the speaker is powered off, the CHARGE indicator will light up.
Charging time takes too long.

IMPORTANT: Charging time varies depending on battery usage conditions.

Charging time takes about five hours when the power is turned off and may take longer in the following cases:

  • If the battery is charged while using the speaker.
  • If the speaker is not used for a long time.
The CHARGE indicator turns off immediately and charging is not completed. The CHARGE indicator may turn off and charging will not be completed in the following cases:
  • The battery is already fully charged.
  • Ambient temperature exceeds the range of 5 °C - 35 °C (41 °F - 95 °F).
  • The battery may not be functioning properly.
The battery life is short. The battery life is estimated to last for 12 hours, but may vary depending on the following:
  • Ambient temperature
  • Conditions of use
  • Volume level