Article ID : 00163718 / Last Modified : 02/12/2022Print

Unable to export the images to a camera using PlayMemories Home. / The exported movies or the still images cannot be played back.

    Check the following:

    • The exporting function is not available with PlayMemories Home (Mac).
    • The PlayMemories Home software does not support exporting video files larger than 4GB (except for AVCHD and XAVC S format). Video files larger than 4GB may be exported by copying it manually to the memory card. However, the camera may not recognize and playback the video file.
    • If the images were recorded using a device other than your camera:
      Movie recording formats and playable file sizes differ by camera. Exported images may not be played back correctly on devices other than the camera used to record them.
      Export images to the same camera that you used to record them.
    • If the movies were edited using software other than PlayMemories Home:
      The movies may not be played back on the camera. You may also be unable to export them.
    • Edited movies in the MP4 or XAVC S format may not be played back on the camera even if they were successfully exported to the camera.
    • If you export XAVC S files to the camera, thumbnail images may not be displayed on the playback screen.
    Related FAQ:
    How to export pictures and video using the PlayMemories Home software.