Article ID : 00199747 / Last Modified : 18/12/2018Print

A channel specified using Amazon Alexa-enabled device cannot be viewed.

    IMPORTAT: This article only applies to specific country, products and/or operating systems. Please check the Applicable Products and Categories section of this article.

    Check the following.

    1. Check that the specified broadcasting station is scanned and can be selected with the TV remote control.
    2. Check if the Amazon Alexa-enabled device recognizes your voice correctly.

      NOTE: You can use the Amazon Alexa app on a mobile device to check how Amazon Alexa-enabled device recognize your voice commands.


    *Amazon, Alexa and all related logos are trademarks of, Inc. or its affiliates.