Article ID : 00199545 / Last Modified : 18/12/2018

The TV volume cannot be specified using Amazon Alexa-enabled devices.

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The procedure varies depending on the situation.

  • If an external speaker such as a sound bar is connected to the TV
    The TV volume cannot be specified by commands such as “Set volume to 15”. You can adjust volume by increasing or decreasing it. To adjust the volume, use voice commands that include the device you want to operate (such as the TV name) like the following examples.
    Voice command examples:
    • Alexa, volume up on “xxxxxxx (TV name)”.
    • Alexa, volume down on “xxxxxxx (device name)”.

      NOTE: When adjusting the TV volume using an Amazon Alexa-enabled device, the volume increases/decreases by 10. This may change according to Amazon specifications. (As of November 2018)

  • If an external speaker such as a sound bar is not connected to the TV
    Refer to the following and set Speakers in the TV to TV speakers.
    1. Press the HOME button on the remote control.
    2. Select  Settings.
    3. Select Sound in the TV category.
    4. Select Speakers, then set to TV speakers.

*Amazon and Alexa are trademarks of, Inc. or its affiliates.