Article ID : 00246646 / Last Modified : 05/06/2020

The volume turns to maximum when I connect the wireless headset to a Bluetooth device.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    Depending on the Bluetooth device (such as a smartphone), this issue can occur if the volume is not properly linked with the headset.

    If this is the case, either the volume of the headset turns to maximum, or the volume cannot be adjusted. If the volume of the headphones is maximum, remove the headset, then try the following:

    1. Adjust the volume using the Bluetooth device

      Adjust the volume using the Bluetooth device, then connect the headset and check to see if the volume can be adjusted. If the volume of the headset still cannot be adjusted, proceed to the next step.

    2. Reset the headphones

      Select your model for details:

      WF-SP800N 

      WF-1000XM3 

    3. Initialize the headset and pair again

      Select your model for details:

      WF-SP800N 

      WF-1000XM3

    If the issue is still unresolved, the wireless headset may need servicing.