Article ID : 00247391 / Last Modified : 26/06/2020

There is no sound, or the sound is too low after plugging in the power cord (mains lead) or turning the power strip off and back on Undo

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    If this issue occurs, use the power button of the Bar Speaker or the remote control to turn off the Sound Bar, wait at least 30 seconds, and then turn it back on again.

    NOTE: This issue can also be resolved by turning the Subwoofer off and then on again.