Article ID : 00261072 / Last Modified : 22/11/2021

How to play 360 Reality Audio music using Amazon Music Unlimited service

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    Setup the Amazon Alexa feature in the Sony | Music Center app, use voice commands or the Amazon Music app to play music:

    1. Install the Sony | Music Center app on your smartphone.
      Notes:
      • If you have already installed the Sony | Music Center app, make sure that the app is updated to the latest version. For details about Sony | Music Center app operation, refer to the Sony | Music Center website.
      • Make sure that the audio device is also updated to the latest firmware version.
    2. Follow the on screen guidance to complete the initial setup of the Sony | Music Center app.
    3. In the Sony | Music Center app, connect and setup the audio device and smartphone to the same Wi-Fi network.
      IMPORTANT: During the Sony | Music Center app setup, the Amazon Alexa Setup screen will appear and urge you to register the device. Do not skip this step.

      image of the Amazon Alexa Setup screen
      Note: In the Amazon Alexa Setup, you can set any device name, but we recommend using the following to increase the accuracy of the voice recognition:
       
      • For HT-A9: Home Theater
      • For HT-A5000, HT-A7000, HT-Z9F/ZF9: Sound Bar
      • For SRS-RA3000, SRS-RA5000: Wireless Speaker
    4. Use either voice commands or the Amazon Music app to play music:
      • Operating the Amazon Music app to play music

        Select 360 Reality Audio supported music (represented with a 360 badge) in the Amazon Music app, and then tap the circle icon that represents the device.

        IMPORTANT: Tapping the circle icon representing your audio device enables you to cast the music via Amazon Alexa, and music can be played using the 360 Reality Audio feature. If you tap the square icon , the music is cast via Chromecast built-in and cannot be played using 360 Reality Audio feature.

        image indicating the device name in the Amazon Music app

        • A: Chromecast built-in device name (2-channel playback available)
          Note: This icon will be displayed only for Android apps.
        • B: Amazon Alexa device name (360 Reality Audio playback available)
      • Using voice commands
        You can play the 360 Reality Audio compatible music with voice commands. If you set the Alexa device name as recommended in step 3, use the following voice commands:
         
        • For HT-A9: Alexa, play the playlist three sixty reality audio on the Home Theater
        • For HT-A5000, HT-A7000, HT-Z9F/ZF9: Alexa, play the playlist three sixty reality audio on the Sound Bar
        • For SRS-RA3000, SRS-RA5000: Alexa, play the playlist three sixty reality audio on the Wireless Speaker
    5. Confirm that the music is played using the 360 Reality Audio feature:
      • For Wireless Speakers (models with prefix SRS-RA): The Sound Mode indicator of the wireless speaker will light up in cyan (a greenish-blue color) while you are playing the music using the 360 Reality Audio feature.
      • For Sound Bars (models with prefix HT-): The 360 Reality Audio icon will be displayed in the playback screen while you are playing the music using the 360 Reality Audio feature.

    Notes:

    • You will need to register an Amazon Music Unlimited service membership to play 360 Reality Audio using the Amazon Music app.
    • Amazon Music Unlimited supports the following languages: English, German, French, Italian, Spanish, and Japanese.

    Related Information

    With the Amazon Music app for Android, you can cast music using either of the 2 ways: Amazon Alexa or Chromecast built-in. Be aware that you need to cast via Amazon Alexa to use the 360 Reality Audio feature. If you cast via Chromecast built-in, you can only play music with 2-channel.

    Note: When you play music via Bluetooth connection, you can play music with 2-channel.

    With the Amazon Music app for iOS, you can cast music using Amazon Alexa. Be aware that you need to cast via Amazon Alexa to use 360 Reality Audio feature.

    Notes:

    • When you play music via Bluetooth connection, you can play music with 2-channel.
    • The Amazon Music app for iOS does not support the Chromecast feature.