The touch sensor works unexpectedly even though I don't touch it

Follow these steps to troubleshoot the issue:

Note: Check the touch sensor performance after performing each of these steps. If the issue continues, proceed to the next step.

1. Make sure that nothing wet, like sweat, hair, or a wet towel, is touching the touch sensor. If this happens, the touch sensor may not react correctly.
   Hint: If hair or another object is likely to hit the touch sensor and cause it to react, you can change the function assigned to the touch sensor to None Assigned in the Sony | Headphones Connect app.
   
2. Turn off the Adaptive Sound Control function using the Sony | Headphones Connect app.
   1. In the Status select (right arrow) at the right side of the Adaptive Sound Control menu.
      
   2. Tap the slide bar to set it to Off.
      
3. Reset the headphones.
   Hint: Refer to the Help Guide for details on how to reset the headphones or use the following articles:
   • WF-1000XM5
   • WF-1000XM4
4. Initialize the headphones.
   Note: Initialization returns the headphones to the factory settings and all Bluetooth pairing information is deleted.
   Hint: Refer to the Help Guide for details on how to initialize the headphones or use the following articles:
   • WF-1000XM5
   • WF-1000XM4

If the issue is not resolved, the headphones may be malfunctioning and service may be required.