How to restart (reset) a Google TV™ or Android TV™?
IMPORTANT: This article is for Android TV™ and Google TV™ models only.
You can refer to this video tutorial on how to restart your Android TV™ or follow the steps mentioned below.
Tip: Learn how to turn captions on or off when watching Internet videos from YouTube
If your TV is not an Android TV or Google TV, refer to this article, How to perform a power reset on a Sony television.
Before you start
Your BRAVIA TV runs the Android™ OS, which is also used in many smartphones and tablets. As with these devices, restarting your TV is an effective method to resolve some issues such as the picture does not appear, only sound is being output, the remote control does not work, or the App is extremely slow.
- This solution applies to Google and Android TVs. For details about how to restart a BRAVIA TV other than a Google or Android TV, refer to the How to perform a power reset on a Sony television article.
- If you are unsure about your TV model type, you can refer to this article, How to check if your BRAVIA TV is a Google TV, Android TV, or other TV
1. Restart the TV with the remote control
2. Restart the TV without the remote control
If the issue persists after completing all steps, please contact us for further support.
Proceed to Book Service Request form to submit your request.
If you require phone support, please contact us at: 1300 137 669
Operating hours: Monday-Sunday 9:00 am - 6:00 pm
Warranty Information
For information on Sony warranties
Spare Parts Distributor
Contact our Spare Parts Distributor
Contact support
Contact our Support team
Wall Mounting and Installation Partner
Contact our Wall Mounting and Installation Partner
Support by Sony (Mobile App)
Never miss an update again! Find information and receive instant notifications about your product
