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Sony SupportAndroid TV | Google TV (BRAVIA OLED)

Article ID : 00123285 / Last Modified : 10/02/2026

How to reset the Google TV™ or Android TV™ to factory settings

Applicable Products and Categories of This Article

Before you start

For models other than Google TV and Android TV, refer to the article How to reset the television to the original factory settings.
If you're unsure of your TV model type, refer to the article How to check if your BRAVIA TV is a Google TV, Android TV, or other TV.
You can check out our comprehensive step-by-step interactive guide on how to reset your Google TV™ or Android TV™ or refer to the steps below.

Step 1: Power Reset

First, try performing a Power Reset if you have not done so already. A Power Reset does not usually reset settings such as those mentioned below Warning to factory settings. If you have already performed the Power Reset, proceed to the next step.

Step 2: Factory data reset

WARNING! A "Factory data reset" deletes all customized settings, including channels, account information (such as a Google account), system and applications data, downloaded apps, wired and Wi-Fi network settings, parental lock settings, and camera device's data. The TV will return to how it was at the time of purchase.

Select your TV type:

Google TV models

Android TV models

Notes:

Some of the application's data might be recovered if Apps synced with your Google account.
- Android 9, Android 10:
  HOME → Settings → Device Preferences or Accounts & Sign-In → Google → Choose synced apps → select items which sync with an account → Sync now.
- Android 7.0, Android 8.0:
  HOME → Settings → Google → Choose synced apps in Sync → select items which sync with an account → Sync now
- Android 6.0:
  HOME → Settings → Personal → Google → Choose synced apps in Sync → select items which sync with an account → Sync now
The factory reset may take a few moments. Please wait until you are informed that the process has been completed.
After the Factory Reset process completes successfully, your TV proceeds into the Initial Setup wizard. You will need to agree to the Google Terms of Service and Google Privacy Policy.
If you use Touchpad remote control, the pairing sequence will have to be activated again after a factory reset.

How to perform a Factory data reset

The procedure varies depending on the status of the TV.

Note: The display screen may differ depending on the model or OS version.

Turn on the TV.
Press the HOME button on the remote control.
Note: If the HOME button on the remote control does not work, refer to If the Home screen cannot be displayed.
Select Settings.
The next steps will depend on your TV menu options:
- Select Device Preferences → Reset.
- Select Device Preferences → About → Reset, Factory reset, or Factory data reset.
- Select Storage & Reset.
Select Factory data reset or Reset.

Select Erase Everything.
Notes:
- If asked to provide a password, enter the password for the Parental lock (Broadcast).
- For X7, and W8 series: Skip this step.
　　
Select Yes.

Note: If the Home screen cannot be displayed (the HOME button on the remote control does not work), check the following.