Article ID : 00230079 / Last Modified : 16/07/2019

The Ambient Sound Control mode changes unexpectedly.

    The issue occurs when any of the following conditions are met:

    • The touch sensor is tapped
      The touch sensor may be tapped unintentionally.
      You can disable the touch sensor by changing the function of the touch sensor to None assigned using the Headphones Connect app.

      Image of the Headphones Connect app screen

       
    • Adaptive Sound Control is set to ON
      Adaptive Sound Control may be set to ON.
      Check the Adaptive Sound Control setting in the Headphones Connect app and turn it off.

      NOTE: Adaptive Sound Control is a function that automatically switches the Ambient Sound Control setting after the app detects your action.