Article ID : 00242772 / Last Modified : 10/08/2020

Google Assistant unintentionally starts when I try to switch the Noise Canceling and Ambient Sound Mode functions

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    When the headphones and Bluetooth device are reconnected, the Google Assistant notification may pop up. If you tap that notification, the assignment of the headphone button or the touch sensor function will be switched to the Google Assistant. If this happens, change the assignment back to Ambient Sound Control by using the Sony | Headphones Connect app.

    IMPORTANT: If the same notification appears again the next time you connect, do not tap the notification, but swipe the notification to turn it off.