Article ID : 00258531 / Last Modified : 11/03/2021

The Wireless Speaker (SRS-RA**) does not appear as a playback device in the music streaming service app.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    If the wireless speaker does not appear as the playback device in the 360 Reality Audio compatible music streaming app, follow these steps:

    1. Check that the smartphone and the speaker are connected to the same wireless router (Access Point).
      NOTE: You cannot play 360 Reality Audio music via a Bluetooth connection.
    2. Turn off the smartphone, and restart it.
    3. Unplug the power cord (mains lead) of the router from the outlet, and then plug it back.
    4. Unplug the AC power cord (mains lead) of the speaker from the outlet, and then plug it back.