If you are experiencing issues when using a single unit of the headset, try the following:
- Check the assigned function
- Depending on the assignment of the touch sensors and/or the Voice Assistant setting, you may only be able to use one unit of the headset.
- Refer to the following and check the setting in the “Sony | Headphones Connect” app.
Voice Assistant setting menu item Specification [Voice Assist Function of Mobile Device] Either unit of the headset can be used. [Google Assistant] or [Amazon Alexa] Only the headset unit with the Touch Sensor Control function set to [Playback control] can be used alone.
Assign the [Playback control] function to the headset unit you want to use alone.
In the factory settings, [Playback control] is assigned to the right unit.
When you assign [Playback control] to both headset units, full functionality is only available on the right unit.
[Do not use] Either unit of the headset can be used.
- Make sure both units are fully charged
- Reset your headset
Note: When you play music or other stereo audio while wearing only one unit, you will hear monaural sound with the left and right channels mixed.