Article ID : 00258533 / Last Modified : 11/03/2021

The Sound Mode indicator does not light up in cyan even when I cast (play) the music using the 360 Reality Audio compatible streaming app.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    Check the following to troubleshoot this issue:

    • Check that the music you are playing is compatible with 360 Reality Audio.
      NOTE: Please be aware that some of the music content offered in the 360 Reality Audio music streaming app is not 360 Reality Audio compatible.
    • Check that the smartphone and the speaker are connected to the same Wi-Fi network.
      NOTE: You cannot play 360 Reality Audio music via Bluetooth connection.